Shipping Address:

We have warehouses set up in Hong Kong, Los Angeles, and Middlesex (currently under construction upgrade). Once your order is placed, we would ship from the nearest location. And when we shipped out, you will receive an email notification with the tracking number.

 
Shipping Costs & Delivery Schedules
Please allow up to 2 business days to process and pack your order. 
Due to the impact of COVID-19, the actual delivery time may be delayed.


Duties & Taxes : 

For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Fravita. 


Tracking: 

All packages have specific tracking information and can be tracked through the button “Track Order” on the email. If you require any further information or assistance, please do not hesitate to contact us at support@fravita.com.


Return & Exchange Policy:
We provide full 90-Days guarantee on all orders and our returns and exchanges are free. If you’re not 100% happy with your purchase, please contact our Customer Experience team at support@fravita.com to initiate a return or exchange. When contacting us, please offer your order number and the products that you would like to return. 


Return Conditions:

1. You have 90 days to decide if an item is right for you, if not, you can certainly come to us within 90 days of receipt. 

2. The following items cannot be returned or exchanged: 

    1) Original shipping fees

    2) E-gift cardsItems 

    3) purchased from a third-party seller

3. We do not accept returned items that were sent back by you directly without checking with us first. 

 Note: The original shipping fee and insurance are non-refundable.


Return Address:

If you wish to return the items to the nearest return address, please contact our Customer Experience team at support@fravita.com. 

The return address in the United States is:

       Toll-free: 001-3235970288 

       Address: 5650 Grace Pl Commerce CA 90022, United States.

Note: 

1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

2. If you are in the other area, please contact our Customer Experience team at support@fravita.com for  returns and exchanges.


Refund Policy

We believe in our products so much that we offer a 90-day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.


Refund Method:

Online direct refund. 


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