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Your satisfaction is our top priority. We provide unconditional 60-Day guarantee on all orders. Our mission is to provide high-quality products that inspired and enable you to enjoy the true nature scent. If you are not 100% satisfied with one of our products, you may return or exchange it within 60 days of purchase, no questions asked. No strings. No conditions.


If you bought the item directly from our online store, simply get in touch with us at support@fravita.com to initiate a return for any product that hasn’t met your expectations. You will then receive an email once we identified your returned items. 

Please allow 3-5 business days for processing and receipt of refund confirmation via email. Refunds may only be made to the original form of payment and may take 1-3 business days to reflect depending on your financial institution.

Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The following are not eligible for lifetime returns or exchanges:

  • Accessories (regardless of packaging being sealed/unsealed)
  • Free gifts or promotional items with a retail value
  • Original shipping fees
  • E-gift cards
  • Items purchased from a third-party seller


If you wish to return the items to the nearest return address, please contact us at support@fravita.com to get the return address. 

5610 Grace Pl GRS UBLAXMF Commerce CA 90022,
United States of America 
Email: support@fravita.com


If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be canceled.



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