UNCONDITIONAL 60-DAY RETURNS & EXCHANGES
Your satisfaction is our top priority. We provide unconditional 60-Day guarantee on membership. Our mission is to provide high-quality products that inspired and enable you to enjoy the true nature scent. If you are loyal customer on Fra'vita.com, and not 100% satisfied with one of our products, you may return or exchange it within 100 days of purchase, no questions asked. No strings. No conditions.
How to claim
If you bought the item directly from our online store, simply get in touch with us at email@example.com to initiate a return for any product that hasn’t met your expectations. You will then receive an email once we identified your returned items.
Please allow 3-5 business days for processing and receipt of refund confirmation via email. Refunds may only be made to the original form of payment and may take 1-3 business days to reflect depending on your financial institution.
Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The following are not eligible for lifetime returns or exchanges:
- Accessories (regardless of packaging being sealed/unsealed)
- Free gifts or promotional items with a retail value
- Original shipping fees
- E-gift cards
- Items purchased from a third-party seller
If you wish to return the items to the nearest return address, please contact us at firstname.lastname@example.org to get the return address.
5650 Grace Pl Commerce CA 90022,
CANCELLATION / EXCHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.