Help Center

FAQ

My account

What should I do when my account can't log in Fra'vita.com?

What should I do when I forget my password?

How do I use an active promo code?

How do I change or cancel my order?

How can I pay for my online order? What payments do you accept?

How is sales tax calculated?

Shipping & Returns

Where do you ship from?

Will I be charged for shipping?

How about the duties & taxes?

What is your return policy?

Are return free?

Essential oils

Do you test your products on animals?

Are your products vegan?

When should I use energizing products?

When should I use balancing products?

When should I use relaxing products?

Can I ingest these essential oils?

Can I use these essential oil directly on my skin?

Can I use these essential oil on the baby and young child?

Can I use these essential oils on my pets?

Humidifiers and diffusers

Can the humidifier add essential oils?

Is the plastic in the diffuser BPA Free?

Are the humidifier and diffuser ultrasonic?

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