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FAQ

General

What should I do when my account can't log in Fra'vita.com?

What should I do when I forget my password?

How do you get my consent?

I have other problem when I browsing fravita.com. It has not been covered in the FAQ section.

I have other questions you have not covered in the FAQ section!

How do I withdraw my consent?

Shipping & Delivery

How and where do you ship?

Do you ship internationally?

How long does it take to process an order?

How long will it take to receive my order?

What if my product arrived damaged or missing an item?

I want to cancle/change my order. What should I do?

What payment methods do you accept?

My tracking hasn’t updated!

How can I track my order?

Gift Cards, Promos & Rewards

How do I buy a gift card?

How do I redeem a gift card?

Where do I enter my promo code?

My promo code isn’t working, what’s wrong?

Shopping & Payment

How do I use a discount code?

Will my discount code work on sale items?

Can I use multiple discount codes on my order?

If I forgot to add a discount code to my order, what can I do?

How do “Fra'vita Points” work?

Why am I not getting points for my orders?

How do I check my point balance after making a purchase?

How do I apply my Fra'vita Points?

What payment methods do you accept?

Product Issues

My package is missing! What should I do?

What should I do if my essential oils have broken or leaked?

I have other questions you have not covered in this section.

About Fravita

Why is Fra'vita different?

What’s special about Fra'vita’s package?

Can I use the essential oil at work?

Do you need a professional background to blend your own compound essential oil?

What’s Fra'vita's tresor essential oils?

Is Fra'vita certified or tested?

Is Fra'vita organic?

What’s Fra'vita blend?

After Sale Policy

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